Frequently Asked Questions

Everything you need to know about your American Girl shopping experience.

What is your standard shipping policy for dolls and accessories?

We offer standard shipping to all 50 U.S. states and Canada. Standard delivery typically arrives within 5-10 business days, while expedited options are available for faster delivery.

How do I process a return or exchange?

If you are not satisfied with your purchase, you can return it within 90 days of the ship date for a full refund or exchange, provided the item is in its original packaging.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as PayPal, Apple Pay, and American Girl gift cards.

How can I check the status of my order?

Once your order has shipped, you will receive a confirmation email with a tracking number. You can also view your order status by logging into your account on our website.

Do you offer a repair service for dolls?

Yes, our world-famous Doll Hospital can repair damaged dolls, replace hair, and fix limbs to ensure your doll stays in perfect condition for years to come.

Are your products safe for children?

Safety is our top priority. All American Girl products undergo rigorous testing to meet or exceed all U.S. safety standards and regulations for children's toys and apparel.