Returns & Exchanges

We want you and your doll to be completely happy with your purchase, which is why we offer a 90-day return window for products in their original condition. Please note that personalized items and final sale products are not eligible for exchange or refund.

1

Start Your Return

Visit our online Returns Center and enter your order number and zip code to locate your purchase and select the items you wish to return.

2

Print Your Label

Select your preferred return method to generate a prepaid shipping label, which will be sent directly to your email for printing.

3

Pack Your Items

Carefully place your items in their original packaging and secure the prepaid shipping label to the outside of your box.

4

Ship and Track

Drop off your package at any authorized carrier location and keep your tracking number to monitor your refund status as it is processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing